hokibang Privacy Policy

This page describes what we collect when you use hokibang and how we keep that data protected. We collect personal information to verify your identity, process your payments, and deliver our sportsbook and live-entertainment services across Liga 1 betting, live-dealer tables, slot games, and esports markets.

We take data protection seriously. Your information is encrypted, stored securely, and shared only with processors necessary to operate hokibang (payment gateways, identity-verification partners, and regulatory bodies where required by law). We do not sell your data to marketers or brokers. This policy explains our practices in plain language so you understand exactly what we collect, why, and how we safeguard it.

What Data We Collect on hokibang

We collect several categories of information when you register and use hokibang:

• Account information: We collect your email address, password, full name, date of birth, phone number, and residential address. These details form the foundation of your hokibang profile.
• Identity documents: We collect government-issued ID (such as a national ID card or passport) and proof of residence (utility bill, rental agreement, or bank statement). These are part of our Know Your Customer (KYC) compliance process.
• Payment information: We collect details about your funding method—whether that's DANA, e-wallet, mobile banking, local payment, online payment virtual account, or another supported channel. We do not store full credit card numbers or sensitive banking credentials; instead, payment processors and our acquiring banks handle those securely.
• Transaction history: We log every wager, withdrawal, deposit, and game activity associated with your hokibang account. This record helps us detect fraud, resolve disputes, and comply with financial regulations.
• Technical data: We collect your IP address, device type, browser information, and logs of your interactions with hokibang (logins, page visits, game selections). This helps us troubleshoot technical issues and improve our platform.

How We Use Your Data on hokibang

We use your information for these specific purposes:

• Service delivery: We process your personal data to create and maintain your hokibang account, verify your identity, process deposits and withdrawals, and deliver our sportsbook, live-dealer, slot, and esports services.
• Fraud and security: We analyse your account behaviour to detect suspicious activity—unusual login patterns, high-velocity transactions, or logins from unexpected geographic locations. If we flag potential fraud, we may request additional verification.
• Regulatory compliance: We retain transaction records and identity documents to comply with financial reporting obligations and anti-money-laundering (AML) regulations in jurisdictions where we operate.
• Support and communication: We use your email and phone number to contact you regarding account issues, payment problems, or service updates. We do not send marketing emails unless you explicitly opt in.
• Platform improvement: We analyse technical logs and user behaviour (in aggregated, anonymised form) to identify bugs, optimise performance, and enhance our platform's user experience.

Third-Party Processors and Data Sharing

We share your data with third parties only when necessary to operate hokibang:

• Payment processors and banks: We share your payment method and transaction details with our acquiring banks and payment gateways (supporting e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment transfers). These partners handle fund settlement and fraud detection.
• Identity verification partners: We may share your government ID and address documents with third-party KYC verification services to confirm your identity.
• Regulatory and law enforcement: We disclose account information when required by court order, subpoena, or regulatory authority. We also comply with financial crime reporting obligations.
• Support and technical services: We may share limited account data with customer-support contractors and cloud-hosting providers who help us operate hokibang infrastructure.

We do not sell your data to marketers, data brokers, or third-party advertisers. Our processors are contractually obligated to protect your information according to terms at least as strict as this policy.

How Long We Keep Your Data

We retain your hokibang account data for as long as your account remains active. After you close your account, we retain transaction records and identity documents for seven years to comply with financial and legal obligations. Technical logs (IP addresses, browser information) are typically retained for six months to one year. If we receive a legal request or detect ongoing fraud, we may extend retention periods for specific records.

We keep your data only as long as necessary—longer for legal compliance, shorter for technical logs—and we never retain information after you request deletion unless law requires otherwise.

Your Rights on hokibang

You have the right to access, correct, and request deletion of your hokibang account data. You can update your email, phone, and address through your account dashboard anytime. If you spot an error in your identity information, contact our support team and we will correct it. To request a complete data export or account deletion, submit a request via our FAQ or support contact pageWe will respond within thirty days.

You also have the right to opt out of non-essential communications. We send account notifications (login alerts, payment confirmations, support responses) regardless of opt-out preference, as these are necessary for account security. However, you can disable optional communications like service updates by adjusting your hokibang account preferences.

Cookies and Tracking on hokibang

We use cookies to maintain your hokibang login session, remember your preferences (language, theme settings), and analyse how you use our platform. Cookies are small files stored on your device that hokibang reads on each visit. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until expiry or deletion).

Most browsers allow you to disable cookies or receive warnings before cookies are set. However, disabling cookies may prevent you from logging into hokibang. We do not use cookies to track you across third-party websites; our tracking is limited to hokibang.id itself.

Data Storage and Cross-Border Transfers

Our hokibang servers may sit outside your jurisdiction. Your data may be transferred to, stored in, and processed outside Indonesia. By using hokibang, you consent to these transfers. We apply the same security standards to all data, regardless of storage location. If you are concerned about data transfers, contact us to discuss alternatives.

How We Protect Your Data on hokibang

We use encryption (HTTPS) to protect your data in transit between your device and hokibang servers. Account passwords are hashed using industry-standard algorithms; we never store passwords in plain text. We restrict access to personal data to authorized hokibang staff only and maintain access logs. Our servers are hosted in secure data centres with physical and network security controls.

No security system is perfect. If we discover a data breach affecting hokibang user information, we will notify affected users within thirty days and disclose what information was compromised. We encourage you to use a unique, strong password and enable any two-factor authentication options hokibang offers.

Changes to This Privacy Policy

We may update this hokibang privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page and updating the "last updated" date. Continued use of hokibang after such changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

Contact Us About Your Privacy

If you have questions about how we handle your data, wish to exercise your privacy rights, or want to report a privacy concern, contact our support team via the channels listed on our FAQ pageWe respond to privacy inquiries within fourteen days. For data access requests, verification requests, or complaints, provide a clear description of your concern and we will route it to our data protection team.

This privacy policy applies to all hokibang services—sportsbook betting on Liga 1, Piala AFF, and other tournaments; live-dealer tables; slot games; esports markets; and all payment methods including DANA, e-wallet, mobile banking, and bank transfers. We remain committed to protecting your privacy while delivering a transparent, secure entertainment platform.